Top tips for a good experience submitting notifications
Providers must notify us about certain changes, events and incidents that affect their service or the people who use it. Giving us the right information first time means you’ll need to spend less time responding to our requests for further information.
Here’s some top tips for getting notifications right:
- If you have access to the provider portal (current or new), this is the easiest and quickest way for you to submit a notification
- If you’re using a Word form, always download the latest version from our website rather than using saved versions as we change our forms from time to time
- Make sure the provider and location IDs and name of provider entered on the form are correct. It is important to remember this will have changed if you have made changes to your legal entity. You will find your provider ID and the location IDs on your latest certificate of registration.
- Make sure all the fields on the notification form are completed
- Keep up to date with the latest guidance on submitting notifications
- You should always receive a submission notification and a reference when you have correctly submitted a notification. If you do not receive this CQC may not have received your information
Read more about Statutory notifications
Our new assessment approach
Our new assessment approach is now live across our South region.
This is part of a staged rollout and over the next few months we’ll start using our new assessment approach in other parts of the country.
What can providers do to prepare
- Read provider guidance on our new approach to assessment.
- Make sure your contact details are up to date, and the right people in your organisation are subscribed to our email newsletters to get the latest information.
- Watch our videos and webinar recordings on our new regulatory approach.
- Sign up to attend our webinars when we advertise them.
- Join our digital engagement platform to share feedback on our new approach.
NOTE: Our new approach is not currently being used for services we do not rate. We will be in touch with those providers directly for more information about when the new approach will apply to them.
Read more on how CQC are rolling out the new assessment approach
Subscribe to CQC new WhatsApp channel
We now have a WhatsApp channel where we will be sharing the latest updates on our new regulatory approach.
Please note that as WhatsApp Channels may not be available to all users yet we won’t be posting content that hasn’t already been shared by other means.
Each statement has best practice guidance attached to them. E.g Have a look at Learning Culture under Safe and you’ll see a list of best practices that CQC expect you to know about. Check your policies and procedures are in line with them. https://www.cqc.org.uk/assessment/quality-statements/safe/learning-culture
Guidance
Notifications: guidance for providers
Events and incidents
Absence of a registered individual for 28 days or more
Allegations of abuse (safeguarding)
Death of a detained mental health patient
Death of a person using the service
Death of a registered provider (and plans for the service)
Events that stop a service running safely and properly
Liquidator or trustee’s plans for a service
Outcome of an application to deprive a person of their liberty (DoLS)
Police involvement in an incident
Return of a registered individual after an absence of 28 days or more
Serious injury to a person using the service
Changes to your registered details
Change of an individual’s name
Changes to your statement of purpose
Nominated individuals, officers and directors
Provider stopping regulated activities
Registered manager for an activity